Leadership Skills for Positive Change
NCCAP Approved 6.25 hours
Course Requirements : Take the provided pretest, read the book “Changing Culture, Changing Care SERVICE First” by Susan D. Gilster, Ph.D., and take the provided post test . You may mail or fax your materials to DH Special Services. Once the materials are received and a passing grade is determined, your certificate will be mailed to you. If you are in need of the certificate sooner, a copy can be faxed to you and the original mailed.
Course Content: The reading of the book “Changing Culture, Changing Care SERVICE First” by Susan Gilster will introduce the reader to the SERVICE model of leadership. Concepts of leadership, developing one’s personal leadership qualities, bringing out the best in others and using leadership energy to promote positive change will be introduced and discussed with examples.
Topic areas discussed in the text:
SERVICE Model of Leadership
Importance of Staff Education
Promoting Respect and Personhood of others
Creating and Sharing Vision
Involving Others in Change
Clear Communication for Change
Maintaning Personal Enrichment and Growth